Frequently Asked Questions (FAQs)

What is WishinPixels?

WishinPixels.app is a digital platform that allows you to create personalized microsites, presentations, timelines, and interactive content for special occasions like Valentine's Day, birthdays, anniversaries, and more. You can share your creations with loved ones through unique, shareable URLs.

Who operates WishinPixels.app?

WishinPixels.app is a product and brand operated by THE LEGAL GAZETTE. It is not a separate legal entity or independent company. All services, transactions, and legal obligations are managed by THE LEGAL GAZETTE as the parent operating entity.

Is WishinPixels a separate company?

No. WishinPixels.app is a brand name and product vertical operated by THE LEGAL GAZETTE. When you use the Platform or make purchases, you are transacting directly with THE LEGAL GAZETTE, which owns and operates all aspects of the service.

What features does WishinPixels offer?

WishinPixels provides the following features:

• Personalized microsite creation for special occasions
• Presentation and timeline builders
• Valentine games and interactive quizzes
• Password protection for shared content
• Gift integration and preference management
• Secure cloud storage for your content
• Easy sharing via unique URLs

Is WishinPixels free to use?

WishinPixels offers both free and paid features. Basic microsite creation and content hosting are available on the free plan, while advanced features like premium templates, unlimited storage, and enhanced customization require a paid subscription.

Do I need an account to use WishinPixels?

Yes, creating an account is required to access most features. Registration is free and takes just a few minutes. You'll need to provide a valid email address and create a secure password.

Why does my payment show THE LEGAL GAZETTE instead of WishinPixels?

This is intentional and correct. All payments for WishinPixels services are processed through THE LEGAL GAZETTE's verified Razorpay merchant account because THE LEGAL GAZETTE is the legal entity that owns and operates WishinPixels. Your payment receipts, bank statements, and invoices will correctly identify THE LEGAL GAZETTE as the merchant.

What payment methods do you accept?

We accept the following payment methods through Razorpay:

• Credit and debit cards (Visa, Mastercard, RuPay, American Express)
• UPI (Unified Payments Interface)
• Net Banking (all major Indian banks)
• Digital wallets (Paytm, PhonePe, Google Pay, etc.)
• International payment methods for overseas users

Is my payment information secure?

Yes. All payment transactions are processed through Razorpay, which maintains PCI DSS (Payment Card Industry Data Security Standard) compliance. We do not store your complete card numbers, CVV codes, or sensitive payment information on our servers. All payment data is encrypted and tokenized.

How much does a subscription cost?

Subscription pricing varies based on the plan you choose. Visit our pricing page for current rates and plan features. All prices are displayed in Indian Rupees (INR) and include applicable GST as required by law.

Will I be charged tax on my purchase?

Yes. Goods and Services Tax (GST) is applicable to all purchases in accordance with Indian tax laws. GST will be clearly displayed on your invoice. THE LEGAL GAZETTE is responsible for collecting and remitting GST to Indian tax authorities.

Do subscriptions renew automatically?

Yes. All subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. You'll be charged the then-current rate for your subscription plan. You can cancel anytime through your account settings.

How do I update my payment information?

Log in to your account, go to Settings, and navigate to the Billing section. You can update your payment method, billing address, and other payment-related information there.

Can I get a refund if I'm not satisfied?

Refunds are generally not provided for change of mind or general dissatisfaction. However, refunds may be granted for technical errors, duplicate charges, service unavailability, or unauthorized transactions. Please review our complete Refund Policy for detailed eligibility criteria.

How do I request a refund?

Contact our billing team at billing@wishinpixels.app with your transaction details, account email, and reason for the refund request. Include any supporting documentation. Our team will review your request within 7-14 business days.

How long does a refund take?

If approved, refunds are initiated within 7-14 business days and processed through Razorpay to your original payment method. The time it takes for funds to appear in your account depends on your bank or payment provider, typically 5-10 business days.

How do I cancel my subscription?

You can cancel your subscription anytime through your account settings or by contacting billing@wishinpixels.app. Cancellation becomes effective at the end of your current billing period. You'll retain access to paid features until the end of the paid period.

Will I get a refund if I cancel my subscription?

No, canceling your subscription does not automatically entitle you to a refund for the current billing period. You'll continue to have access to paid features until the end of the paid term. Refunds may be available if you qualify under specific circumstances outlined in our Refund Policy.

What should I do if I see duplicate charges?

Contact us immediately at billing@wishinpixels.app with details of the duplicate charges. Duplicate charges due to technical errors are eligible for full refund. Please do not initiate a chargeback before contacting us.

Should I initiate a chargeback if I have a payment issue?

No, please contact us first. We strongly encourage you to reach out to our billing team before initiating a chargeback. Most issues can be resolved quickly through direct communication. Chargebacks may result in account suspension and additional fees.

How is my personal data used?

We collect and use your personal data to provide Services, process payments, communicate with you, improve the Platform, and comply with legal obligations. Your data is integrated with THE LEGAL GAZETTE's systems for operational purposes. Please review our Privacy Policy for complete details.

Is my data shared with WishinPixels or THE LEGAL GAZETTE?

Because WishinPixels is operated by THE LEGAL GAZETTE, not a separate entity, your data is necessarily integrated with THE LEGAL GAZETTE's data management systems. This is essential for providing Services, processing payments, and managing your account.

Who has access to my data?

Your data is accessible to authorized personnel at THE LEGAL GAZETTE on a need-to-know basis, subject to strict confidentiality obligations. We also share data with trusted service providers (like Razorpay for payments, cloud hosting providers, etc.) who are contractually obligated to protect your information.

Is my content secure?

Yes. We implement comprehensive security measures including encryption (TLS/SSL), access controls, regular security audits, and secure cloud storage. However, no system is 100% secure. We recommend using strong passwords and enabling two-factor authentication where available.

What are my privacy rights?

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (right to be forgotten)
• Restrict or object to certain processing
• Data portability
• Withdraw consent

Contact privacy@wishinpixels.app to exercise these rights.

Do you comply with GDPR?

Yes. For users in the European Economic Area (EEA), UK, or Switzerland, we comply with the General Data Protection Regulation (GDPR), including lawful processing, data subject rights, and international data transfer safeguards.

What happens to my data if I delete my account?

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required for legal, tax, regulatory, or backup purposes. Some data may be retained for up to 7 years for financial compliance.

How do I create a microsite?

After logging in, click "Create New" from your dashboard. Choose a template or start from scratch, add your content (text, images, videos), customize the design, and publish. You'll receive a unique shareable URL.

Can I password-protect my content?

Yes! WishinPixels offers optional password protection for your microsites, presentations, and gigs. When sharing, you can set a password that recipients must enter to view your content.

How do I share my creations?

Each published microsite or presentation gets a unique URL (like wishinpixels.app/shared/abc123). Copy this link and share it via email, social media, messaging apps, or any communication method you prefer.

Can I edit my content after publishing?

Yes! You can edit your microsites anytime from your dashboard. Changes are saved immediately and reflected at the same shareable URL. Your recipients will always see the latest version.

What file formats are supported for uploads?

We support common image formats (JPG, PNG, GIF, WebP), video formats (MP4, WebM), and document formats. Maximum file size limits apply based on your subscription plan.

Is there a storage limit?

Free accounts have limited storage. Paid subscriptions offer increased or unlimited storage depending on the plan. Check our pricing page for specific storage allowances.

Can I use WishinPixels on mobile devices?

Yes! WishinPixels is fully responsive and works on smartphones, tablets, and desktop computers. Both content creation and viewing are optimized for all screen sizes.

What browsers are supported?

WishinPixels works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for optimal performance and security.

What laws does WishinPixels comply with?

WishinPixels operates in compliance with:

• Information Technology Act, 2000 (India)
• Consumer Protection Act, 2019
• Payment and Settlement Systems Act, 2007
• GST Act, 2017
• GDPR (for EEA users)
• RBI payment regulations
• Other applicable regional laws

Who do I contact for legal concerns?

For legal matters, contact legal@wishinpixels.app. For grievances under Indian law, contact our Grievance Officer at grievance@wishinpixels.app.

Who owns the content I create?

You retain ownership of your original content. However, by using the Platform, you grant THE LEGAL GAZETTE a license to use, store, and display your content as necessary to provide the Services. This license terminates when you delete your content or account.

What is the governing law for disputes?

The Platform is governed by Indian law. Disputes are subject to the jurisdiction of courts as specified in our Terms of Service. We encourage resolution through negotiation and mediation before legal proceedings.

How do I contact support?

You can reach our support team through:

• Email: billing@wishinpixels.app (billing issues)
• Website: https://wishinpixels.app/support
• General: legal@wishinpixels.app
• Privacy: privacy@wishinpixels.app

What is the response time for support requests?

We strive to acknowledge all inquiries within 48-72 hours and resolve issues within 7-14 business days, depending on complexity. For grievances under Indian law, we acknowledge within 48 hours and resolve within 30 days.

Do you have a help center or documentation?

Yes! Visit our support portal at https://wishinpixels.app/support for tutorials, guides, and detailed documentation on using all Platform features.

Can I report inappropriate content?

Yes. If you encounter content that violates our Terms of Service or applicable laws, please report it to legal@wishinpixels.app with details and screenshots.